Hi, hello, welcome! Here at T3 we’re eager and excited to be working on an endeavor with you. Our goal is to give you a custom project you’re pleased with and we’re proud of. So let’s get started!
You can be as involved as much or little as you’d like. Random ideas that you’re not sure we can do? Ask us! We’d love to try and come up with something great together. Send us your vision boards, doodles and active feedback. Additionally, we will ask for your final approval.
Our yarn, ribbon, and other materials are often recycled. This means your final piece may include tulle, clothesline material or other interesting textures. We try to keep a variety of options in stock. We sometimes have enough for other projects so if you liked something you saw let us know but it’s not always possible. Minor flaws and imperfections add to the character.
Feel free to reach out to us whenever, but we’re usually available for contact Monday-Friday from 9:00am to 7:00pm CST. As a small business we have multiple jobs and responsibilities so we will reply just as soon as we can. (timbertintorchesATgmailDOTcom)
All projects require a 50% down payment based on your project agreement. Payments can be made via Cash, Paypal, Venmo, or Cash App. Down payments are refundable ONLY IF the project has not been started. A project may be cancelled at anytime; however, you may still be responsible for payment if it’s too custom of an order for us to resell. A project will not commence until a down payment (or full payment if you choose) is made.
Turn around time depends on several factors but we’re upfront and transparent about estimated finish times. All our goods are handmade and we rely on the USPS to get things to you- unfortunately, both those factors mean next day delivery isn’t realistic. Items lost in the mail are not our fault and we recommend paying the additional cost of insurance for the total cost of the product.
Additionally, several parts of the process rely on your response in a timely manner.
Our creations almost always CANNOT be changed once initiated or the final project might look off. To avoid mess ups or having to redo a project entirely, we’ll ask for your final approval. Take this step seriously- double check colors, make sure we’ve discussed what you’d like, and size dimensions. Any changes made after you give the final approval will incur a charge. In exchange, you’ll get our promise we try our absolute best to give you the best final product. If this sounds like something you’d love to do- let’s get to the boring paperwork.
Let’s do this,
Timber, Tin, & Torches retains reproduction rights to use any of the final products, projects or elements for the purpose of marketing, future publications, or our portfolio. All of our products are handmade and some minor differences between the projected template and final product may occur. Yarn and materials are often upcycled. Minor flaws and imperfections add to the character. Rejection of the completed project or cancellation during its execution will result in forfeiture of deposit and the billing for all design labor or expenses to date. Any changes or alterations after the final approval has been given and project initiated will incur an additional charge. Client shall bear all costs, expenses, and reasonable attorney’s fees in any action brought to recover payment under this agreement or in which Timber, Tin, & Torches may become a party by reason of this agreement.
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